https://electricbikereview.com/forum/threads/ebike-battery-replacement-repair-service.26997/ Hi guys! While reviewing the new double-battery fat bike from FTH Power, I got to visit their headquarters in City of Industry, California near Walnut California. These guys started out in the electronics repair business and then branched into ebikes and battery replacement repair services based on interest from partner brands and shops. They now offer a way to get your ebike battery repaired if one cell isn’t working, repacked with brand new cells, expanded with more power (a higher capacity), and they recycle the old cells. These guys are hazmat certified to ship anywhere in the US but can also work directly with people who drive to their warehouse. I thought it was a neat service and was impressed with their track record and professionalism. Seems like a great opportunity for people who have electric bikes that were made by companies that no longer exist or those who are looking for a more affordable option to keep their bike going than buying a brand new battery.
FTH Power has been around since 1997, repairing electronics like Kenwood stereo systems and other automobile electronics. They got into ebikes around 2016 and use them with their families for fun. The company is a partnership between the two gentlemen shown in the video. They estimate that the battery life for most ebike packs is about three years. Most replacement packs are priced $500 to $900 but their repair service costs around $300. They said that you can extend the lifespan of a lithium-ion battery pack by keeping it away from extreme heat and cold. FTH Power works with local customers directly, sometimes offers pickup and delivery, and they also partner with local shops like Sam’s Electric Bicycle Center in Fullerton, CA.
The first step is for the company to receive your battery, then they hook it up to a machine that charges and discharges to identify the issue, then they give you a quote so you know how much it will cost and what repairs or replacement services are needed. In most cases, they also replace the battery management system BMS circuit boards too, which helps to ensure that everything is safe and functioning properly. Most ebike manufacturer companies in the us may produce batteries, but not have facilities for repairs… so that’s a big part of what FTH Does, work for those companies.